Wrongful product
If you have received the incorrect product, please leave it in its packaging. Email us at [email protected] and [email protected] within 1 business day of receiving your order and we will make arrangements to exchange your product at our expense for the color, design or product that you actually paid for, subject to availability of stock.
Damaged goods
If you receive a product from us that is damaged when you receive it, please send us a photo of the item within 24hrs of receiving your order at [email protected] and [email protected]. We will do a full refund or exchange at our expense, once we have accessed the cause and investigated it, keep in mind that your replacement choice is subject to stock availability. We only classify products as faulty if they are already damaged during opening and from wear are not considered faulty.
Returns
Our policy lasts 1 day for fresh flowers and 2 days for plants. If 2 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, please send us a photo of the item within 24 hours of purchase, your item must be unused and in the same condition that you received it. It must be in the original packaging.
Refunds & Exchange (Plants only)
get in touch with us within 2 business days of receiving your order and we will make arrangements for a refund or exchange. We are happy to send out your new product subject to stock availability or give you a full refund once we have received your order in its original packaging with no signs of usage or damage. Please note that shipping and handling fees are non-refundable and that getting your plant back to us is an expense you will have to bare. Product exchanges are treated as new orders and are subject to standard delivery costs. We are very happy to refund you once we received you order back, unused and undamaged, if that's what you prefer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 3 business days. You will need to supply us with your bank details in order for us to process an electronic funds transfer.
